Privacy Policy — luckymax.ph

luckymax.ph (accessible at luckymaxph.org) is an online gaming platform operating under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR). For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), luckymax.ph acts as the Personal Information Controller in respect of the personal data you provide when using our Platform.

This Privacy Policy applies to all personal data collected through the luckymax.ph website, mobile-optimized platform, live chat support, and any other service channels operated under the luckymax.ph brand. It does not apply to third-party websites or services that may be referenced on the Platform.

Depending on how you interact with luckymax.ph, we may collect the following categories of personal data:

We do not collect sensitive personal information (as defined under RA 10173) unless it is strictly required for regulatory compliance, in which case we will seek your explicit consent.

luckymax.ph collects personal data through the following channels:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, server logs, and similar tracking technologies (see Section 7).
• Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance partners; payment confirmation data from GCash, PayMaya / Maya, and banking partners.
• Publicly available sources: In limited circumstances, we may verify information against publicly available government databases or records as required by PAGCOR or NPC regulations.

Under the Philippine Data Privacy Act of 2012, luckymax.ph processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — including account management, game provision, and payment processing.
• Legal obligation: Processing required to comply with PAGCOR regulations, Anti-Money Laundering Act (AMLA) obligations, NPC requirements, and other applicable Philippine laws.
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and improving our services — where these interests are not overridden by your rights.
• Consent: Where we rely on your consent (e.g., for marketing communications), you may withdraw that consent at any time by contacting us or updating your account preferences. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

luckymax.ph uses your personal data for the following purposes:

• To create, verify, and manage your player account on the luckymax.ph Platform.
• To verify your identity and age (21+ requirement) in compliance with PAGCOR regulations.
• To process deposits and withdrawals via GCash, PayMaya / Maya, bank transfer, and debit card.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities in compliance with the Anti-Money Laundering Act (AMLA) and PAGCOR directives.
• To monitor your gaming activity for responsible gaming purposes, including identifying patterns that may indicate problem gambling.
• To communicate with you regarding your account, transactions, promotions (where consented), and important policy updates.
• To provide customer support and resolve disputes.
• To improve the Platform's performance, security, and user experience through analysis of aggregated usage data.
• To comply with all applicable legal and regulatory obligations, including reporting requirements to PAGCOR and the Anti-Money Laundering Council (AMLC).

luckymax.ph does not sell your personal data to any third party. We may share your data only in the following limited circumstances:

• Payment processors: GCash, PayMaya / Maya, and banking partners receive the minimum data necessary to process your transactions securely.
• KYC and identity verification providers: Third-party providers who assist us in verifying your identity and age in compliance with PAGCOR and AMLA requirements.
• Fraud prevention and AML compliance partners: Screening services used to detect and prevent money laundering, fraud, and other prohibited activities.
• IT and platform service providers: Cloud hosting, security, and analytics providers who process data on our behalf under strict data processing agreements that prohibit independent use of your data.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities, where we are legally required to disclose information.
• Professional advisers: Lawyers, auditors, and insurers, where necessary for the conduct of our business and subject to confidentiality obligations.

All third-party service providers who process personal data on behalf of luckymax.ph are contractually bound to handle that data securely, use it only for the specified purpose, and comply with applicable data protection laws.

luckymax.ph uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit our site. We use the following types of cookies:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled without affecting core functionality.
• Performance cookies: Collect anonymized data about how visitors use the Platform (e.g., pages visited, error messages) to help us improve performance. No personally identifiable information is collected.
• Functional cookies: Remember your preferences (e.g., language, display settings) to provide a more personalized experience.
• Analytics cookies: Used to understand aggregate user behavior and improve the Platform. Data collected is anonymized and aggregated.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of the luckymax.ph Platform. For more information on managing cookies, refer to your browser's help documentation.

luckymax.ph retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized. Where anonymization is not technically feasible, data is archived with restricted access pending secure deletion.

luckymax.ph implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including financial information and government ID details.
• Role-based access controls ensuring that only authorized personnel can access personal data, and only to the extent required for their role.
• Regular security assessments, penetration testing, and vulnerability scanning of the Platform.
• Multi-factor authentication requirements for administrative access to systems holding personal data.
• Incident response procedures aligned with NPC breach notification requirements under RA 10173.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, luckymax.ph will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected individuals without undue delay where required by law.

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by luckymax.ph:

• Right to be informed: You have the right to know what personal data we collect, how it is used, and with whom it is shared — as set out in this Privacy Policy.
• Right of access: You may request a copy of the personal data we hold about you, along with information about how it is processed.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13. We will respond to all verified requests within 15 business days. We may need to verify your identity before processing your request.

luckymax.ph is strictly an adult platform. In accordance with PAGCOR regulations, access to and use of the Platform is restricted to individuals who are at least 21 years of age. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data, and report the incident to PAGCOR as required. If you believe a minor has registered on the Platform, please contact us immediately using the details in Section 13.

luckymax.ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Display a prominent notice on the Platform for a reasonable period following the update.
• Where required by law, seek your renewed consent before processing your data under the revised terms.

We encourage you to review this Privacy Policy periodically. Your continued use of the luckymax.ph Platform after any update constitutes your acknowledgment of the revised Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by luckymax.ph, please contact our Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the chat widget on the Platform
• Response Time: We aim to respond to all data privacy requests within 15 business days

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Information on how to file a complaint is available on the NPC's official website.

For responsible gaming concerns, please visit our Responsible Gaming page. For general legal terms, please review our Terms & Conditions.